Is 5:45 pm on a Tuesday evening. PlumbPro Supplies, located in Bolton, Ontario closed forty-five minutes ago, but Owner Garnet Sim stuck around his warehouse to chat with me about his wholesale company that is celebrating 15 years of serving the GTA.
Since 2003, PlumbPro has supplied the plumbing and heating trades as well as commercial, industrial and municipal customers with all of their plumbing, heating and industrial supply needs. Keith Sim (Garnet’s father) started the independently owned company with his friend and business partner Bob Moore. In 2012, Garnet decided to leave his job as a licensed plumber to buy into the family company upon Bob’s retirement. He’s been enjoying the adventure ever since.
While the influx of competition has been fierce in the fast-growing GTA, PlumbPro has managed to triple their warehouse space over the past 15 years. The knowledgeable staff at PlumbPro has played a significant role in the company’s success. Keith Sim, who still works for the business part-time, has extensive experience in the wholesale plumbing industry, and Garnet’s ten years of working as a licensed plumber have proven instrumental in getting the right products into customers' hands. Garnet says that, as a plumber himself, he understands the tradespeople he serves.
“New products are coming to market all the time. We carry all of the top, quality, respected brands that people are always looking for. We are on top of all the latest and greatest products to market and have the background to critique a new product before passing it onto customers.”
The company has grown organically year over year, often thanks to happy customers who refer colleagues to PlumbPro. In an industry that sells commodities primarily, Garnet ensures that PlumbPro delivers on price, quality, and availability of parts, but he also works tirelessly to develop strong relationships with customers.
“The relationships keep us in business," says Sim.
"I like to take care of these guys like they are an extension of our company. We retain our customers because we care about their projects. We are accurate. We get product to their sites on time. When it matters, we are there."
Adam Muise, the owner of Kempenfelt Plumbing and Backflow Services Inc., is a longtime patron who appreciates and values Plumbpro's customer-focused approach. "They went to bat for one of my customers last week. Garnet went out of his way to replace a shower door free of cost that a contractor had mistakenly broken," says Muise. "They have a great location, knowledgeable staff, and excellent service. I wish them all the best moving forward."
We are twenty minutes into our conversation when the phone rings. Garnet excuses himself to take the call. I can hear him say into the phone, “Hey, Mark...No, we close at 5 pm...but I can hang around here if you want to stop by to pick something up." During this candid moment, it was apparent that the emphasis Garnet had been placing on developing customer relationships and offering top quality service was not lipped service. His video matched his audio. All I could do was smile.
While Sim is happy and appreciative of PlumbPro’s previous 15 years of success, he is not taking anything for granted. “It’s been a pleasure doing business with the local contractors and plumbers who have sustained us through the years. I'm excited about the next fifteen (years). We treat every day like it's our first day in business. We take every opportunity and go for it 100 percent.”
Moving forward, PlumbPro is committed to remaining on the cutting edge of technological changes within the plumbing and wholesale industries, while maintaining the personal touch, honesty, and integrity that anchors the company. "It's all about relationships at the end of the day," says Sim.
Phyxter congratulates Garnet and his team on 15 great years of quality, customer focused - wholesale service, and we wish PlumbPro Supplies continued success for the next 15 years and beyond.
Written by Ryan Keliher
Phyxter Content Specialist
PlumbPro Supplies Contact Details
Phone: (905) 951-8444
Toll Free: 1-888-737-1119
Fax: (905) 951-8346